Frequently Asked Questions

Unfortunately, if you’re looking for the answer to whether cereal is soup, you’re at the wrong place. If you're what-the-FAQing about Foxwears, though, scroll on.

Returns & Exchanges

How do I return something?

Oopsie. Did we make a poopsie? It’s super duper easy. Click here to visit the returns centre, and it'll walk you through the process.

What is your exchange policy?

What is your exchange policy for discounted and free items?

What is your exchange policy?

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

What is your exchange policy for discounted and free items?

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

Orders & Shipping

Do you ship worldwide?

Ok—we get it, you live in a country that doesn't deport tennis players, fancy pants. Keep pouring hot sauce into our wounds, why don't you?

Anyway, you win. We ship worldwide. Click here for international delivery times.

How long will my order take? I’ve got a brownie in the oven, and it’s almost ready.

Click here for our updated shipping time estimates, based on current order volumes. You can track your order here. If your brownies contain anything that rhymes with marriedjolana, please meet us at the back of our warehouse at midnight. And bring a slice or seven.

I'm an incredibly impatient millennial, and I need to know where my order is. Like right now. Tell me. Why haven't you told me yet?

Do you offer Click & Collect? I hate convenience.

What payment methods do you offer?

I'm an incredibly impatient millennial, and I need to know where my order is. Like right now. Tell me. Why haven't you told me yet?

Alright, pal. Just because you can order ice cream in your underpants doesn’t mean you can bully us into sending you tracking deets immediately.

But we always do. So, 99% of the time, it’s due to our email notifications being sent to your spam inbox. Check there first. You could also add hello@threadheads.com to your trusted contacts list (if you really, really love us) and subscribe to SMS updates.

If you think your order was stolen by internet pirates (or you just can’t find a tracking number), send us an email. We’ll enlist Sherlock Holmes to investigate.

Do you offer Click & Collect? I hate convenience.

Oh, it’s you—one of those fruitcakes that hates getting dopamine-boosting deliveries.

Well, yes, you weirdo. We offer click and collect, but only for Melbourne customers. Simply select pickup at the first stage of checkout 😎

If it’s because the local postie is coughing on your mail, maybe try blowing them a kiss. There’s nothing like a bit of awkwardness to cut through the tension.

What payment methods do you offer?

International Orders: PayPal, Shop Pay, Apple Pay, Google Pay, Mastercard, Visa and Klarna.

Australian Orders: PayPal, Shop Pay, Apple Pay, Google Pay, Mastercard, Visa, Afterpay, Klarna and Zip Pay.

Product & Sizing

How do I find my size? I ate too many ice creams while working from home.

Us too, friend. Us too. You can find a size chart next to the size options on every product page. Simply follow the instructions to find your perfect size. And if you’re really, really struggling, feel free to get in touch.

I’m not a domesticated human. How do I wash my threads?

Greta Thunberg is my spirit animal. Where are your clothes manufactured?

How often do you release new designs? I’ve made a commitment to buy every tee that you make.

Are your sizing charts 100% accurate? I don't gamble with my life, and I'm still recovering from buying a M that was really an XL.

Can I get a design on a different coloured product? I’m a butterfly, and I need to spread my wings.

I'm shopping at Threadheads for someone else but I'm not sure what to pick. Do you sell gift cards?

I’m not a domesticated human. How do I wash my threads?

So—you must live in your parents’ basement, eh? Here, maybe try this first: How to Wash Clothes in a Washing Machine (For Dummies).

In short, your threads should last a long time with a little love and tender care. Here’s our love-you-long-time guide:

1. Turn your threads inside out.

2. Machine washing is totally fine, but try and make sure it’s a cold wash and a gentle cycle.

3. You can throw them in the dryer, but it’s much better to air dry.

4. There’ll be some minor shrinkage after washing, which is standard cotton 101—a bit like your standards when you’re still single at thirty.

Greta Thunberg is my spirit animal. Where are your clothes manufactured?

Sheesh—you must love soy lattes and ethically-sourced dingleberries. What’s with the third-degree?

Don’t fret, pals. We’re all tree huggers at Threadheads. All our threads are printed and packed on demand. All of our garments are ethically sourced from China and Bangladesh. All factories are routinely audited to ensure they meet ethical standards relating to work conditions, minimum remuneration, no child labour, workers' benefits, and protection of the environment. While we would like to use all-Australian products, this is unfortunately not possible due to the costs involved and the lack of local manufacturers that exist these days.

How often do you release new designs? I’ve made a commitment to buy every tee that you make.

First and foremost, we love you. We add fresh designs every Thursday - AKA Foxwears Thursdays. If you want to keep up-to-date, subscribe to our emails and follow us on social for the latest prints.

Are your sizing charts 100% accurate? I don't gamble with my life, and I'm still recovering from buying a M that was really an XL.

Can I get a design on a different coloured product? I’m a butterfly, and I need to spread my wings.

I'm shopping at Foxwears for someone else but I'm not sure what to pick. Do you sell gift cards?

Are your sizing charts 100% accurate? I don't gamble with my life, and I'm still recovering from buying a M that was really an XL.

Well, are you still using photos of a skinnier doppelgänger on your dating profile?

Just like your waistline, variances in sizing are impossible to avoid during production, even with top-notch quality control. The measurements provided in our size charts are just an indicator of sizing, so please allow for variations of 1-2 centimetres.

So, please just have that fifth frosted cupcake. Treat yo self.

Can I get a design on a different coloured product? I’m a butterfly, and I need to spread my wings.

Ahh, so you’re into unicorn vomit? Sure you can. Flick us an email, and we’ll customise the order to your liking.*

*This is not an open invitation to send us strange suggestions. We don’t stock ‘brown like the colour of my bamboo toilet paper after that chilli con carne last night’. We suggest therapy, but please keep using bamboo toilet paper. Do the good things for the environment.

I'm shopping at Threadheads for someone else but I'm not sure what to pick. Do you sell gift cards?

I'm shopping at Foxwears for someone else but I'm not sure what to pick. Do you sell gift cards?

We get it, there's a lot of incredible stuff to choose from... Thankfully, we have the most brilliant solution – a Foxwears Gift Card.

Our gift cards are completely digital and contain easy-as-pie instructions to redeem them at checkout. After checkout, we'll email you the gift card, and then you simply send it to your lucky friend, anonymous lover or significant other. Once purchased, gift cards will expire after 3 years.

Pleasingly, our gift cards also have no cheeky additional processing fees. Just 100% pure gifting. So go on, spread the joy of threads today!

Environment

Is Foxwears ethical?

It depends. If we're talking ethics about the last pain au chocolat in the Foxwears kitchen, no one plays by the rules. There's no such thing as ethics when securing an ooey-gooey, warm, and chocolatey slice of heaven.

But if we're talking ethics about the planet, the answer is a loud and reverberating, "Absobloodyutely, babyyyy". All of our garments are ethically sourced from China and Bangladesh. All factories are routinely audited to ensure they meet ethical standards relating to work conditions, minimum remuneration, no child labour, workers' benefits, and protection of the environment.

Oh, and we also print everything on demand, which means we don't just produce printed t-shirts willy-nilly. And besides, we'd need a giant warehouse the size of King Kong's bathtub if we had to hold all our thousands of designs in stock.

So here are the CliffsNotes: super ethical brand trying to give the flick to fast fashion one print-on-demand graphic t-shirt at a time.

How do you print your clothes?

What if we told you that, over the years, Foxwears has slowly acquired a group of squirrel monkeys—each expertly trained at direct-to-garment printing. Our troop of monkeys are shepherded by our head monkey, Dorito Eduardo Headthread, and each monkey hand prints each tee with its tiny little fingers. You probably wouldn’t believe us. And you’re right not to.

But all Threadheads apparel is printed on-demand using DTG, which eliminates the waste commonly caused by overproduction in the fashion & apparel industry. We use water-based pigment inks that are OEKO-TEX certified and CPSIA compliant.

If this all sounds like gobbledegook, just rest assured that we do our best to ensure our tees are good for the planet.

Why do you print orders on demand?

What about your packaging?

Why do you print orders on demand?

Haven’t you noticed the world is on fire? We’re just trying to do our little bit to put it out. When we print on demand, we considerably reduce the chances of wastage. It also means we pay close attention to every order. So, we rarely send out the wrong thing. Fewer returns. Less wastage. With our bucketloads of designs, it just makes sense.

Think about it this way. You don’t poop on demand, do you? You hold it in. And you wait to strike the toilet bowl with the force of a thousand suns because pooping everywhere is just terrible for everyone. Ok, that was unrelated. But you get the point. We hope.

Will you join us in putting a dent in climate change?

What about your packaging?

It’s pretty big, thanks for asking. Apparently, size doesn’t matter though, but how it looks under a magnifying glass.

Anyway, we use fully compostable shipping mailers made by our Aussie mates HeapsGood Packaging to send Threadheads orders. They're plant-based and contain zero plastic. (This doesn’t mean you can eat them. We know how weird some of you are. We like it.)

About Us

What is Foxwears?

Have you heard of Google? Okay, sorry, you're probably Googling this right now. We're a pop culture illustration studio that makes the best graphic tees, apparel, and digital art on the internet. At least we like to think we do—our pops agrees.

Where is Foxwears based?

We're based in Melbourne, Australia. Our Melbourne HQ is located right near the beach, so when we're not printing t-shirts, you'll probably find us trying to convince the local law enforcement that any beach is a nudist beach if you think it is. If you can dream it, you can do it, babyyyyy.

If you're thinking about flying to Melbourne to meet us, we like brown paper bags filled with Monopoly money. And gifts. But we definitely don't accept bribes. That would be illegal. And anyway, what would you be bribing us for? We're still going to make the best graphic t-shirts on responsibly-sourced garments. And that's even if your money could buy us Boardwalk and Park Place in Monopoly land.

Is Threadheads an Australian company?

Who owns Threadheads?

Is Foxwears an Australian company?

We are a 100% Australian-owned company. We opened up shop in 2018, pouring every dollar into our dream of becoming the funnest pop culture clothing brand globally. So again, if you can dream it, you can do it, babyyyyy.

Who owns Foxwears?

An unlikely duo founded Foxwears. Not quite like Queen Latifah and Jimmy Fallon in Taxi (because who wanted that team-up?). Think more like Brennan and Dale from Step Brothers. Two eccentric, pop-culture-obsessed humans who just want to make the best graphic t-shirts on the internet.

One is a fifty-year-old man-child. And the other is a 30-year-old child-man. But you can call them Dragon and Nighthawk. If you know, you know.

Frequently Asked Questions

Returns & Exchanges

Orders & Shipping

Product & Sizing

Environment

About Us

Other Questions

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