Frequently Asked Questions

Some customers leave feedback that some bank cards may not be authorized to process international transactions. To serve our clients from around the world, we use payment processors called Paypal and Payoneer, which allow all types of payments but incur additional fees.

We have seen that some banks have placed a hold on international payments. We do recommend that you get in touch with your bank to understand if this is the case.

If there is anything else we can help you with, please email support@foxwearprints.com. One of our customer service specialists will answer your inquiries within 24 hours.

We do not collect any tax for international shipping. All taxes and duties fees are the responsibility of the receiver.
The VAT charges may be vary according to the country. We recommend contacting your local customs office for more information.

In fact, there are so many common reasons why your card is getting declined. If your card payment has been declined and you’re not sure why, please check the following reason below: 

• Make sure it has been activated, If your card is new or recently reissued.
• Review Your Card Info :
  - Double-check that all of your information was entered correctly. Transposing numbers ( CVV ) is an easy mistake to make.
  - Check the Card Expiration Date
• Over Your Credit Limit: Depending on your card, if you are already over your credit limit or if this transaction would push you over it, your purchase can be rejected. While some credit cards let you go beyond your credit limit, other lenders might say no to the purchase.
• Suspected Fraud: If you are making a large purchase, especially one outside your normal shopping behavior, the transaction may be flagged for potential fraud. Try to verify the transaction by submitting the code ( OTP ) or contacting your bank and retrying the process later.
• Your Account Was Closed: contact your bank or try adding a new card.
• A technical error occurred: Please retry the process at a later time. 

If everything seems to be correct, call the card issuer’s customer service number on the back of your card. Your credit card company may need to speak with you before they authorize your payment. If not, you can checkout via Paypal to place an order

If you get the double charge but just order one purchase, the first thing you need to do is check the confirmation email.

In case of receiving more than one confirmation email with different order numbers, which means that you placed orders. Please check the order information carefully and email us via to cancel your order.

In case of receiving just one confirmation email, please don’t worry, for some payment types, we use an authorization hold to verify that the money to fund your transfer is available in your account. This is only temporary — your account will not be charged twice. If you’re not sure whether a charge is an authorization hold, we recommend that you contact your bank and contact us to ask for more details. The hold should be removed within one to eight business days.